Local bank – €2,000 Fine (Hungary, 2019)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
A local bank in Hungary was fined for not properly handling a customer's request to access CCTV recordings. The bank failed to provide copies of the recordings and did not respond in a timely manner, which violated the customer's rights under GDPR. This case highlights the importance of respecting customer rights to access their data.
What happened
The bank did not provide copies of CCTV recordings to a customer who requested them.
Who was affected
Customers of the bank who requested access to their personal data, including CCTV footage.
What the authority found
The authority found that the bank violated GDPR by not responding in time and failing to provide the requested data copies.
Why this matters
This case emphasizes that companies must respect customer rights to access their data and respond promptly to such requests. It also shows that businesses should consider anonymizing data to protect third-party privacy while fulfilling access requests.
GDPR Articles Cited
Customer of a local bank requested access to telephone conversation recordings as well as to CCTV recordings. The bank provided the copies of the recordings of telephone conversations and also provided the chance of reviewing the recordings at bank but rejected to provide copies of the CCTV recordings since the recordings also contained third parties personal data. The NAIH decided in this case that the bank failed to fulfil data subjects rights since it did not respond in due time and also failed to provide copies of the requested recordings. According to the NAIH, the controller could not refer the protection of third party data since the CCTV recordings affected public space open for every customer and the bank also could have anonymised certain parts of the recordings.
Related Enforcement Actions (0)
No other enforcement actions found for Local bank in HU
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
31 May 2019
Authority
Nemzeti Adatvédelmi és Információszabadság Hatóság
Fine Amount
€2,000
Enforcement Tracker ID
ETid-252
About this data
Cite as: Cookie Fines. Local bank - Hungary (2019). Retrieved from cookiefines.eu
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