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Xfera Moviles S.A. – €39,000 Fine (Spain, 2020)

€39,000Agencia Española de Protección de Datos9 June 2020Spain
final
Fine

Privacy enforcement record

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Xfera Móviles was fined after a customer complained about receiving an SMS about another person's account issues. This case matters because it shows that companies must handle customer information carefully to avoid confusion and privacy violations. Businesses should ensure they are communicating the right information to the right people.

What happened

A customer received an SMS regarding non-payment related to someone else's account.

Who was affected

The customer who received the incorrect SMS about another person's account.

What the authority found

The authority found that Xfera Móviles mishandled personal data by sending messages about another user's account, violating GDPR rules.

Why this matters

This case serves as a warning for companies to manage customer data responsibly. It illustrates the importance of accurate communication and protecting user privacy.

Recorded legal citations
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Art. 5(1)(f) GDPR
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Art. 5(1) f) GDPR

Original imported citations before automated processing; the processing history does not establish independent verification.

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Spain enforcementAgencia Española de Protección de Datos actionsAll Xfera Moviles S.A. actions
Full Legal Summary
Detailed

A customer claimed to have received an SMS from Xfera Móviles informing about the non-payment and the resulting suspension of the service in relation to the account of another data subject.

Related Enforcement Actions (6)

Other enforcement actions involving Xfera Moviles S.A. in ES

Fine
Oct 2019· Agencia Española de Protección de Datos

Xfera Movile has used personal data without a legal basis for the conclusion of a telephone contract and has continued to process personal data even w...

€60K
Fine
Feb 2020· Agencia Española de Protección de Datos

According to the data protection authority, XFERA MOVILES has violated Article 6(1) of the GDPR, as the company has unlawfully processed data, includi...

€60K
Current
Jun 2020

Fine

€39K

Fine
Jun 2020· Agencia Española de Protección de Datos

The data subject received a notice from a debt collection company demanding payments in connection with Xfera Móviles' services, even though the claim...

€75K
Fine
Jul 2020· Agencia Española de Protección de Datos

A data subject had received a call from another Xfera Móviles customer who stated that the company had charged his bank account with an invoice, discl...

€70K
Fine
Sept 2020· Agencia Española de Protección de Datos

Failure to remove the data subject's personal data at the time of cancellation of his/her telephone services contract and sending a warning to the dat...

€60K
Fine
Dec 2020· Agencia Española de Protección de Datos

The Spanish DPA (AEPD) imposed a fine on Xfera Móviles, S.A. due to insufficient legal basis for data processing. The data subject states that two tel...

€40K

Details

Fine Date

9 June 2020

Authority

Agencia Española de Protección de Datos

Fine Amount

€39,000

Sources

About this data

Data: CMS GDPR Enforcement Tracker
Licensed under CC BY-NC-SA 4.0
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Cite as: Cookie Fines. Xfera Moviles S.A. - Spain (2020). Retrieved from cookiefines.eu

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