- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
BANCO BILBAO VIZCAYA ARGENTARIA, S.A. – €70,000 Fine (Spain, 2022)
Privacy enforcement record
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BANCO BILBAO VIZCAYA ARGENTARIA, S.A. was fined EUR 70,000 for accidentally disclosing a lawyer's private address instead of their professional one. The Spanish data protection authority found that the bank did not handle personal data properly. This case highlights the need for organizations to have strong safeguards in place to protect sensitive information.
What happened
The bank mistakenly sent a customer's private address instead of their professional address in a communication.
Who was affected
A lawyer whose private address was disclosed inappropriately by the bank.
What the authority found
The authority determined that the bank processed personal data in a way that was not compatible with its intended purpose.
Why this matters
This ruling serves as a reminder for companies to implement effective data protection measures. Organizations should regularly train employees on proper data handling to prevent similar errors.
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The Spanish DPA has imposed a fine of EUR 70,000 on BANCO BILBAO VIZCAYA ARGENTARIA, S.A.. A customer of the bank had filed a complaint with the DPA. The customer had in the past, in their capacity as an attorney, filed a statement of claim against the bank by their client, also a customer of the bank. The bank had then sent a reply to the client and in it, instead of the professional address of the data subject, the attorney, had inadvertently noted their private address. The DPA firstly found that the bank processed the attorney's personal data in a way that was incompatible with the purposes for which the data were collected (management of their private account). In addition, the DPA found that the unauthorized disclosure of the attorney's personal data occurred due to inadequate technical and organizational measures at the bank.
Related Enforcement Actions (2)
Other enforcement actions involving BANCO BILBAO VIZCAYA ARGENTARIA, S.A. in ES
Fine
€70K
Details
Fine Date
31 October 2022
Authority
Agencia Española de Protección de Datos
Fine Amount
€70,000
About this data
Cite as: Cookie Fines. BANCO BILBAO VIZCAYA ARGENTARIA, S.A. - Spain (2022). Retrieved from cookiefines.eu
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