- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
CAIXABANK PAYMENTS & CONSUMER EFC, EP, S.A.U. – Fine (Spain, 2023)
Privacy enforcement record
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CAIXABANK PAYMENTS & CONSUMER EFC, EP, S.A.U. was fined EUR 70,000 by the Spanish DPA for unlawfully contacting a person about a debt that had already been annulled. This case shows the importance of ensuring that personal data is used correctly and legally, especially in financial matters.
What happened
The company contacted a person regarding a debt that had been annulled by a court ruling.
Who was affected
The individual who received the debt collection message despite the annulment of their debt.
What the authority found
The DPA found that the company unlawfully disclosed the person's personal data for contacting them about the debt.
Why this matters
This case highlights the need for companies to verify the status of debts before contacting individuals. It serves as a warning to businesses about the legal consequences of mishandling personal data.
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Automated check recorded — 12 March 2026.
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The Spanish DPA has imposed a fine of EUR 70,000 on CAIXABANK PAYMENTS & CONSUMER EFC, EP, S.A.U.. The data subject had received a message from a debt collection company on behalf of Caixabank requesting payment of outstanding debts. However, the debt had been annulled, which was also confirmed in a court ruling. For this reason, the DPA determined that the disclosure of the data subject's personal data for the purpose of contacting them regarding the settlement of the debt was unlawful.
Related Enforcement Actions (2)
Other enforcement actions involving CAIXABANK PAYMENTS & CONSUMER EFC, EP, S.A.U. in ES
Fine
Details
Fine Date
21 March 2023
Authority
Agencia Española de Protección de Datos
Enforcement Tracker ID
ETid-1702
About this data
Cite as: Cookie Fines. CAIXABANK PAYMENTS & CONSUMER EFC, EP, S.A.U. - Spain (2023). Retrieved from cookiefines.eu
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