- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Iberdrola Clientes – €24,000 Fine (Spain, 2020)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
Iberdrola Clientes was fined after a personal electricity bill was sent to the wrong person, revealing private information. They failed to protect customer data properly, which is a serious issue. This case reminds companies to prioritize data security to avoid similar mistakes.
What happened
Iberdrola Clientes was fined for sending a bill containing another customer's personal information to a third party.
Who was affected
The customer whose personal information was mistakenly shared was directly affected by this incident.
What the authority found
The Spanish data protection authority found that Iberdrola Clientes did not ensure adequate security measures for handling personal data.
Why this matters
This ruling underscores the need for companies to implement strong data protection practices to safeguard customer information and avoid costly penalties.
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Automated check recorded — 13 March 2026.
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A third person had received an electricity bill with personal details such as name, address and bank account of another customer. The reason for this was that Iberdola Clientes was not able to guarantee adequate security measures in the processing of the personal data of the data subject, in violation of the principles of data integrity and confidentiality. The fine of €40,000 has been reduced to €24,000 due to voluntary payment.
Related Enforcement Actions (1)
Other enforcement actions involving Iberdrola Clientes in ES
Details
Fine Date
2 July 2020
Authority
Agencia Española de Protección de Datos
Fine Amount
€24,000
About this data
Cite as: Cookie Fines. Iberdrola Clientes - Spain (2020). Retrieved from cookiefines.eu
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