- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, S.A.U. – €60,000 Fine (Spain, 2020)
Privacy enforcement record
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Vodafone España was fined after a customer received messages about a new contract that they did not authorize. An employee activated a contract with a third operator using the customer's information without consent. This case highlights the need for companies to verify consent before processing personal data.
What happened
Vodafone España activated a contract with a third operator on behalf of a customer without their consent.
Who was affected
The customer who received SMS notifications about a contract they did not authorize.
What the authority found
The Spanish data protection authority found that Vodafone could not prove it had consent to process the customer's personal data.
Why this matters
This case illustrates the importance of obtaining clear consent before processing personal data, which is vital for all businesses.
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Source checks
Linked-source text retrieved.
Automated check recorded — 12 March 2026.
Processing notes: articles corrected, national law identified.
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According to the AEPD, the data subject has received several SMS from a separate operator indicating the activation of a new contract. The reason for this was that an employee of Vodafone España activated a contract with a third operator on behalf of the data subject. Vodafone could not demonstrate consent or sufficient legitimate interests for this processing of personal data.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€60K
Details
Fine Date
4 March 2020
Authority
Agencia Española de Protección de Datos
Fine Amount
€60,000
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2020). Retrieved from cookiefines.eu
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