- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, S.A.U. – €42,000 Fine (Spain, 2020)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
Vodafone España was fined for failing to delete a customer's data after an agreement to terminate their contract. This case underscores the need for companies to follow through on data deletion requests.
What happened
Despite agreeing to delete a customer's data, Vodafone continued to send emails to that customer.
Who was affected
The customer who had their data improperly retained and received unwanted emails was affected.
What the authority found
The Spanish data protection authority found that Vodafone processed the customer's personal data without a valid legal basis, violating GDPR.
Why this matters
This case highlights the importance of adhering to data deletion requests. Companies must ensure they properly manage customer data to avoid legal issues.
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In 2019, after an arbitration procedure, the company agreed to the early termination of a contract with the data subject and to the deletion of the personal data concerned. Nevertheless, the data subject continued to receive e-mails from the company, which constituted processing of personal data without a sufficient legal basis.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€42K
Details
Fine Date
16 November 2020
Authority
Agencia Española de Protección de Datos
Fine Amount
€42,000
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2020). Retrieved from cookiefines.eu
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