- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
ORANGE ESPAGNE, S.A.U. – €30,000 Fine (Spain, 2021)
Privacy enforcement record
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Orange Espagne was fined for repeatedly calling and texting a person who never agreed to receive communications from them. The company confirmed they deleted the person's number but still contacted them, showing a failure to respect privacy rights.
What happened
The Spanish DPA fined Orange Espagne for continuing to contact a person without their consent.
Who was affected
A person who received unwanted calls and texts from Jazztel, a subsidiary of Orange Espagne.
What the authority found
The DPA found that Orange Espagne did not have valid consent to contact the individual, violating GDPR rules.
Why this matters
This case illustrates the importance of obtaining clear consent before contacting customers. Businesses must ensure they respect people's privacy to avoid fines.
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The Spanish DPA has imposed a fine on ORANGE ESPAGNE, S.A.U.. A data subject had filed a complaint with the DPA as she had received a total of 30 calls from Jazztel employees (subsidiary of Orange Espagne, S.A.U.) and text messages between 03/01/2021 and 03/03/2021 without ever having been a customer of the company. She then requested that her phone number be deleted from the company database. Although the controller confirmed the deletion of the data, she continued to receive calls and text messages from the controller. The original fine of EUR 50,000 was reduced to EUR 30,000 due to the admission of guilt and the voluntary payment.
Related Enforcement Actions (1)
Other enforcement actions involving ORANGE ESPAGNE, S.A.U. in ES
Details
Fine Date
8 October 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€30,000
About this data
Cite as: Cookie Fines. ORANGE ESPAGNE, S.A.U. - Spain (2021). Retrieved from cookiefines.eu
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