- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, S.A.U. – €40,000 Fine (Spain, 2021)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
Vodafone España was fined for sending phone bills intended for someone else to a woman's email. The Spanish data protection authority found that the company failed to protect personal data properly. This case shows the importance of ensuring that customer data is handled securely and accurately.
What happened
Vodafone España sent telephone bills belonging to a third party to a woman's email address.
Who was affected
A woman who received the incorrect telephone bills in her email.
What the authority found
The Spanish data protection authority concluded that Vodafone España violated data protection principles by not ensuring the integrity and confidentiality of personal data.
Why this matters
This case highlights the need for companies to implement strong data protection measures. Businesses must ensure they have the right processes in place to protect customer information.
View original scraped data
Original imported citations before automated processing; the processing history does not establish independent verification.
Source checks
Linked-source text retrieved.
Automated check recorded — 12 March 2026.
Processing notes: national law identified.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
The Spanish DPA has imposed a fine on Vodafone España, S.A.U.. A woman filed a complaint against the controller based on the fact that the controller had sent telephone bills belonging to a third party to her e-mail address. After bringing this to the attention of the controller, she received no response. Thereupon, she contacted the controller by telephone in this regard. However, none of the employees were able to help her with this concern. The DPA concluded that the controller had violated the principle of integrity and confidentiality set out in Art. 5 (1) f) GDPR, and that the controller had failed to implement technical and organizational measures to ensure a level of security appropriate to the risk to the data subjects. The original fine of EUR 50,000 was reduced to EUR 40,000 due to voluntary payment.
Related Enforcement Actions (5)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€40K
Details
Fine Date
13 October 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€40,000
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2021). Retrieved from cookiefines.eu
Last updated: