- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, S.A.U. – €56,000 Fine (Spain, 2023)
Privacy enforcement record
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Vodafone España was fined €56,000 for giving a duplicate SIM card to a fraudster without verifying their identity. This breach allowed unauthorized access to a customer's bank account. The case underscores the need for companies to implement strict identity verification processes to protect customer data.
What happened
Vodafone España was fined for failing to verify the identity of a third party before issuing a duplicate SIM card.
Who was affected
A customer whose SIM card was fraudulently duplicated, leading to unauthorized access to their bank account.
What the authority found
The DPA found that Vodafone España did not obtain the customer's consent or verify the identity of the third party.
Why this matters
This ruling emphasizes the critical need for companies to have robust identity verification measures in place to protect customer data from fraud.
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Automated check recorded — 12 March 2026.
Processing notes: national law identified.
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The Spanish DPA has imposed a fine on Vodafone España, S.A.U.. A person had filed a complaint with the DPA because the company had given a duplicate of their SIM card to an unauthorized fraudulent third party without their consent. During its investigation, the DPA found that the company failed to verify the identity of the third party or obtain the data subject's consent to share their data. This allowed the fraudsters to gain access to the data subject's bank account and make unauthorized transactions. The original fine of EUR 70,000 was reduced to EUR 56,000 due to voluntary payment.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€56K
Details
Fine Date
21 June 2023
Authority
Agencia Española de Protección de Datos
Fine Amount
€56,000
Enforcement Tracker ID
ETid-1903
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2023). Retrieved from cookiefines.eu
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