- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, S.A.U. – €56,000 Fine (Spain, 2023)
Privacy enforcement record
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Vodafone España was fined after they allowed a fraudulent request to change a customer's phone number, leading to unauthorized access to personal data. This incident underscores the need for companies to verify requests thoroughly. It reminds businesses to prioritize customer data security.
What happened
Vodafone España changed a customer's phone number based on a fraudulent request without verifying the identity of the requester.
Who was affected
A customer whose personal data was disclosed due to the fraudulent phone number change.
What the authority found
The Spanish DPA fined Vodafone for failing to verify the identity of the third party or obtain consent before disclosing personal data.
Why this matters
This case highlights the critical importance of identity verification in preventing data breaches. Companies must have robust processes in place to protect customer information.
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Automated check recorded — 12 March 2026.
Processing notes: national law identified.
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The Spanish DPA has imposed a fine on Vodafone España, S.A.U.. Fraudulent third parties had pretended to be the data subject and asked the controller to change their phone number in order to buy a cell phone under the new phone number. The controller complied with this request and sent the new contract to the new number, which resulted in the disclosure of some of the data subject's personal data. During its investigation, the DPA found that the company had failed to verify the identity of the third party or obtain the data subject's consent to disclose their data. The original fine of EUR 70,000 was reduced to EUR 56,000 due to a voluntary payment.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€56K
Details
Fine Date
1 August 2023
Authority
Agencia Española de Protección de Datos
Fine Amount
€56,000
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2023). Retrieved from cookiefines.eu
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