- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, S.A.U. – €200,000 Fine (Spain, 2024)
Privacy enforcement record
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Vodafone España, S.A.U. was fined for failing to verify the identity of a person who made changes to a customer's contract. This is significant because it shows that companies must take steps to protect customer information from unauthorized access. The ruling emphasizes the need for proper identity verification processes.
What happened
Vodafone España made changes to a customer's contract without verifying the identity of the person requesting the changes.
Who was affected
Customers of Vodafone España whose contracts were altered without proper identity verification.
What the authority found
The authority found that Vodafone violated GDPR by not ensuring the identity of the person making the contract changes was verified.
Why this matters
This ruling highlights the necessity for companies to implement strict identity verification processes to protect customer data. Businesses should review their procedures to prevent unauthorized access to sensitive information.
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Linked-source text retrieved.
Automated check recorded — 10 March 2026.
Processing notes: national law identified.
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The Spanish DPA (AEPD) has imposed a fine of EUR 200,000 on Vodafone España, S.A.U. A data subject had filed a complaint against the data controller as unauthorized fraudsters managed to make changes to their contract as well as to concluede a prepaid contract. During its investigation, the DPA found that Vodafone had carried out the changes without verifying the identity of the person requesting them and determining whether they were actually requested by the data subject.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€200K
Details
Fine Date
15 March 2024
Authority
Agencia Española de Protección de Datos
Fine Amount
€200,000
Enforcement Tracker ID
ETid-2329
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2024). Retrieved from cookiefines.eu
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