Telecommunications Operator – €1,020 Fine (Bulgaria, 2023)

€1,020Commission for Personal Data Protection16 March 2023Bulgaria
final
Fine

General GDPR enforcement action

This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.

A telecommunications operator in Bulgaria was fined for failing to properly identify customers, which led to the creation of a profile for someone who didn't want one. The data protection authority found this violated rules about processing personal data. This case shows that companies must have strong identification methods to protect user privacy.

What happened

A telecommunications operator failed to implement sufficient identification methods, creating an unwanted customer profile.

Who was affected

An individual who had a customer profile created without their knowledge or consent.

What the authority found

The authority ruled that the operator violated data processing rules by not adequately identifying customers.

Why this matters

This ruling underscores the importance of robust identification processes for companies. It serves as a reminder that failing to protect user privacy can lead to significant penalties.

GDPR Articles Cited

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Art. 5(1)(b) GDPR
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Art. 5(1) b) GDPR
f) GDPR

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Source verified 16 March 2026
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Full Legal Summary
Detailed

The Bulgarian DPA has imposed a fine of EUR 1,020 on a telecommunications operator. The controller did not implement sufficient identification methodes, resulting in a customer profile being created for an individual who neither knew nor wanted a profile to be made.

Details

Fine Date

16 March 2023

Authority

Commission for Personal Data Protection

Fine Amount

€1,020

Enforcement Tracker ID

ETid-2884

About this data

Data: CMS GDPR Enforcement Tracker
Licensed under CC BY-NC-SA 4.0
AI-verified and classified

Cite as: Cookie Fines. Telecommunications Operator - Bulgaria (2023). Retrieved from cookiefines.eu

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