Deichmann Cipőkereskedelmi Korlátolt Felelősségű Társaságnak – €54,800 Fine (Hungary, 2020)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
A Hungarian shoe retailer, Deichmann, was fined for not allowing a customer to see CCTV footage that could prove they didn't get a refund. The company also deleted the footage despite the customer's request to keep it. This matters because it highlights the importance of respecting customer rights to access their data and ensuring data is preserved when requested.
What happened
Deichmann refused to give a customer access to CCTV footage and deleted it despite a request to keep it.
Who was affected
A customer who wanted to use CCTV footage to prove they didn't receive a refund.
What the authority found
The Hungarian authority found that Deichmann violated GDPR by denying access to personal data and not preserving it when requested.
Why this matters
This case shows businesses must honor customer requests to access and preserve their data, emphasizing the need for clear data handling procedures.
GDPR Articles Cited
The data controller denied the data subject access to the video material recorded by CCTV in a local store, with which the data subject wanted to prove that he or she had not received any money back after paying in the store. The company not only denied the data subject access to the data according to Art. 15 GDPR (with the argument that this would require an official order), but also deleted the video recordings after a certain period of time, although the data subject had requested the company to not delete the data in advance according to Art. 18 (1) c) GDPR.
Related Enforcement Actions (0)
No other enforcement actions found for Deichmann Cipőkereskedelmi Korlátolt Felelősségű Társaságnak in HU
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
23 October 2020
Authority
Nemzeti Adatvédelmi és Információszabadság Hatóság
Fine Amount
€54,800
Enforcement Tracker ID
ETid-430
About this data
Cite as: Cookie Fines. Deichmann Cipőkereskedelmi Korlátolt Felelősségű Társaságnak - Hungary (2020). Retrieved from cookiefines.eu
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