- Enforcing jurisdiction
- United Kingdom · Geography does not establish applicable law.
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- Privacy topics
Ticketmaster UK Limited – €1,405,000 Fine (United Kingdom, 2020)
Privacy enforcement record
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Ticketmaster UK Limited was fined for not adequately securing customer data, which led to a cyber attack. This case serves as a warning for all online businesses to ensure they have strong security measures in place.
What happened
Ticketmaster failed to protect customer financial information due to an insecure chat-bot on its payment page, resulting in a data breach.
Who was affected
Around 9.4 million European customers, including many from the UK, were potentially impacted by the security failure.
What the authority found
The Information Commissioner's Office determined that Ticketmaster did not comply with GDPR security obligations, leading to the fine.
Why this matters
This ruling highlights the need for companies to implement robust security measures to safeguard personal data. Other online ticket sellers should take note and enhance their data protection strategies.
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Ticketmaster UK Limited has been fined GBP 1.25 million (approximately EUR 1.405 million) for failing to protect the personal data of its customers with adequate security measures. Potentially 9.4 million European customers could have been affected by a cyber attack between February 2018 and June 23, 2018 due to the use of an insufficiently secured chat bot hosted by a third party in its online payment site which allowed an attacker to gain access to customers' financial information. According to the Data Protection Agency, personal data such as names, full payment card numbers, Ticketmaster usernames and passwords, expiration dates and Card Verification Value (CVV) numbers were affected. The DPA also found that 60,000 payment cards belonging to Barclays Bank customers were subject to fraud, and several international banks also reported fraudulent activity to Ticketmaster.
Related Enforcement Actions (1)
Other enforcement actions involving Ticketmaster UK Limited in UK
Details
Fine Date
13 November 2020
Authority
Information Commissioner's Office
Fine Amount
€1,405,000
Enforcement Tracker ID
ETid-440
About this data
Cite as: Cookie Fines. Ticketmaster UK Limited - United Kingdom (2020). Retrieved from cookiefines.eu
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