Telecommunication Service Provider – €200,000 Fine (Greece, 2019)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
A telecommunication service provider in Greece ignored customers' requests to stop telemarketing calls due to technical errors. This led to a fine of EUR 200,000 for not respecting customers' choices. It highlights the importance of properly managing customer preferences in marketing.
What happened
The telecommunication service provider made telemarketing calls to customers who had opted out.
Who was affected
Customers who had opted out of telemarketing calls but still received them.
What the authority found
The Hellenic Data Protection Authority ruled that the company failed to comply with data protection rules regarding customer consent.
Why this matters
This case emphasizes that companies must ensure their systems respect customer choices. It serves as a reminder for businesses to regularly check their processes to avoid similar issues.
GDPR Articles Cited
View original scraped data
Original data from scraper before AI verification against source document.
Inappropriate technical measures resulted in the data of 8,000 customers not being deleted upon request.
Violations (1)
Non-essential cookies (tracking, advertising) are placed on the user's device before obtaining valid consent.
Art. 6(1) GDPR
Related Enforcement Actions (0)
No other enforcement actions found for Telecommunication Service Provider in GR
This is the only recorded action for this entity in this jurisdiction.
Similar Cases
Enforcement actions with similar violations
Details
Fine Date
7 October 2019
Authority
Hellenic Data Protection Authority
Fine Amount
€200,000
Enforcement Tracker ID
ETid-83
About this data
Cite as: Cookie Fines. Telecommunication Service Provider - Greece (2019). Retrieved from cookiefines.eu
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