ING Bank N.V. Amsterdam - Bucharest office – €3,000 Fine (Romania, 2020)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
ING Bank's Bucharest office was fined EUR 3,000 for contacting a former customer without consent. The bank emailed the customer to update their data even though the account had been closed. This case shows that businesses must ensure they have a valid reason to process personal data, especially after a contract ends.
What happened
ING Bank contacted a former customer via email to update data despite the account being closed.
Who was affected
A former customer of ING Bank whose personal data was processed without consent after account closure.
What the authority found
The Romanian data protection authority fined ING Bank for unlawfully processing personal data without consent after the contractual relationship ended.
Why this matters
This ruling highlights the importance of having a valid legal basis for processing personal data, particularly after a contract has ended. Companies should review their data handling practices to avoid processing data without consent.
GDPR Articles Cited
The Romanian DPA (ANSPDCP) fined ING Bank N.V. Amsterdam - Bucharest office in the amount of EUR 3,000. The bank had contacted the data subject by e-mail for the purpose of updating his data. At that time, however, the data subject had already terminated his account with the bank, so that the contractual relationship had been terminated. As a result, the data controller had unlawfully processed personal data of the former customer without his consent such as the e-mail address and the name and of the data subject.
Related Enforcement Actions (1)
Other enforcement actions involving ING Bank N.V. Amsterdam - Bucharest office in RO
Details
Fine Date
30 December 2020
Authority
Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal
Fine Amount
€3,000
Enforcement Tracker ID
ETid-505
About this data
Cite as: Cookie Fines. ING Bank N.V. Amsterdam - Bucharest office - Romania (2020). Retrieved from cookiefines.eu
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