- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Xfera Moviles S.A. – €24,000 Fine (Spain, 2021)
Privacy enforcement record
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Xfera Moviles S.A. was fined for not responding to a customer's request for information about their personal data. This is important because it shows that companies must comply with requests from users regarding their data rights. Ignoring such requests can lead to penalties.
What happened
Xfera Moviles S.A. failed to provide requested information to a user within the required timeframe.
Who was affected
A user who requested information about their personal data from Xfera Moviles S.A.
What the authority found
The Spanish DPA decided that Xfera Moviles S.A. violated Article 58(2) of GDPR by not complying with the user's request for information.
Why this matters
This case serves as a reminder that companies must take user requests seriously and respond promptly. Non-compliance can lead to significant fines, even if the company admits responsibility.
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Review needed — 13 March 2026.
Processing notes: national law identified, amount discrepancy.
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The Spanish DPA (AEPD) imposed a fine of EUR 40,000 on Xfera Móviles S.A.. The data subject claimed a violation of its right to information to the AEPD. The AEPD then issued a request to the controller to comply with the data subject's request for information within a period of 10 days and to prove this to the AEPD. However, the controller did not comply with the request within the deadline. The original fine of EUR 40,000 was reduced to EUR 24,000 due to immediate payment and admission of responsibility by the controller.
Related Enforcement Actions (4)
Other enforcement actions involving Xfera Moviles S.A. in ES
Fine
€24K
Details
Fine Date
1 February 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€24,000
Enforcement Tracker ID
ETid-541
About this data
Cite as: Cookie Fines. Xfera Moviles S.A. - Spain (2021). Retrieved from cookiefines.eu
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