- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Xfera Moviles S.A. – €90,000 Fine (Spain, 2021)
Privacy enforcement record
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Xfera Móviles S.A. was fined EUR 90,000 for sending unwanted SMS messages and sharing confidential information. This case highlights the need for companies to respect customer privacy.
What happened
The company sent over 60 unsolicited SMS messages to a customer despite their request to stop.
Who was affected
The customer who received the unwanted messages and confidential information was affected.
What the authority found
The authority found that the company violated data protection rules by ignoring the customer's requests and mishandling personal data.
Why this matters
This case underscores the importance of respecting customer preferences regarding communication. Companies must ensure they have consent before sending marketing messages and protect sensitive information.
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The Spanish DPA (AEPD) imposed a fine of EUR 150,000 on Xfera Móviles S.A.. The DPA had received two complaints from a data subject. The first complaint concerned the sending of advertising SMS messages that the data subject received from the controller, although he had objected to this and requested that his data be deleted. According to the data subject, he received over 60 SMS messages within 30 days. The second complaint was filed by the data subject because the controller repeatedly sent him messages containing confidential data of a third party. This concerned the login information of another customer to a company platform. On the portal, it was possible to view personal information as well as invoices, among other things. Although the data subject had informed the company of this, the incorrect mailing did not end. The original fine of EUR 150,000 was reduced to EUR 90,000 due to immediate payment and admission of guilt.
Related Enforcement Actions (3)
Other enforcement actions involving Xfera Moviles S.A. in ES
Fine
€90K
Details
Fine Date
10 March 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€90,000
About this data
Cite as: Cookie Fines. Xfera Moviles S.A. - Spain (2021). Retrieved from cookiefines.eu
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