- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, SAU – €100,000 Fine (Spain, 2021)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
Vodafone España was fined EUR 100,000 for making advertising calls to a person who had opted out of such communications. The company failed to prevent calls to individuals on the Robinson list, which protects users from unwanted marketing. This ruling stresses the need for companies to respect opt-out requests.
What happened
Vodafone España made an advertising call to a user registered on the Robinson list, which should have blocked such calls.
Who was affected
A user who received an advertising call despite being on the Robinson advertising exclusion list.
What the authority found
The Spanish DPA found that Vodafone did not take adequate measures to prevent calls to numbers on the Robinson list.
Why this matters
This case highlights the importance of compliance with opt-out lists and privacy regulations. Companies must implement effective systems to honor user preferences regarding marketing communications.
View original scraped data
Original imported citations before automated processing; the processing history does not establish independent verification.
Source checks
Linked-source text retrieved.
Automated check recorded — 10 March 2026.
Processing notes: articles corrected, national law identified.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
The Spanish DPA (AEPD) has imposed a fine of EUR 100,000 on Vodafone España, S.A.U.. A data subject had filed a complaint with the Spanish DPA against the telecommunications company. According to the complaint, the data subject had received an advertising call from a company, which was made on behalf of Vodafone España, S.A.U., although the data subject was registered in the Robinson advertising exclusion list. According to Vodafone's commissioned processor, the advertising call to the data subject had occurred due to an error in the call number filtering system. In the course of its investigation, the DPA found that Vodafone had not established any measures to avoid advertising calls to numbers on the Robinson list. In the present case, Vodafone had not even been aware that the number of the data subject was on the Robinson list, which meant that it was not blocked for the commissioned company.
Related Enforcement Actions (0)
No other enforcement actions found for Vodafone España, SAU in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
25 May 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€100,000
About this data
Cite as: Cookie Fines. Vodafone España, SAU - Spain (2021). Retrieved from cookiefines.eu
Last updated: