Kristiansand municipality – €22,000 Fine (Norway, 2025)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Kristiansand municipality was fined €22,000 for using tracking pixels on its helpline website without getting proper consent from users. This is important because it shows that even local governments must follow data protection rules when handling personal information. Website operators should ensure they have clear consent before using tracking tools.
What happened
Kristiansand municipality used tracking pixels on its helpline website without obtaining user consent.
Who was affected
Children and their families using the helpline who had their personal data accessed without consent.
What the authority found
The Norwegian Data Protection Authority found that Kristiansand municipality violated GDPR by not having a valid legal basis for processing personal data.
Why this matters
This case highlights the responsibility of all organizations, including municipalities, to comply with data protection laws. It serves as a reminder for website operators to review their consent practices.
GDPR Articles Cited
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The Norwegian DPA imposed a fine of EUR 22,000 on Kristiansand municipality. The controller offers a helpline for childreen, which had become victims of violence, abuse or neglect. The webiste of the helpline uses tracking pixels resulting in the providers of those pixels gaining acces to personal data of the data subjects without sufficient legal basis.
Violations (2)
Non-essential cookies (tracking, advertising) are placed on the user's device before obtaining valid consent.
Art. 6(1) GDPR
Third-party tracking cookies or scripts are loaded without obtaining prior user consent.
Art. 13, 14 GDPR
Related Enforcement Actions (0)
No other enforcement actions found for Kristiansand municipality in NO
This is the only recorded action for this entity in this jurisdiction.
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Details
Fine Date
10 June 2025
Authority
Datatilsynet (Norway)
Fine Amount
€22,000
Enforcement Tracker ID
ETid-2658
About this data
Cite as: Cookie Fines. Kristiansand municipality - Norway (2025). Retrieved from cookiefines.eu
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