Caixabank S.A. – €50,000 Fine (Spain, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Caixabank S.A. was fined EUR 50,000 for sending ads to a person who had asked not to receive them. This matters because it shows companies must respect people's choices about their personal data. Ignoring such requests can lead to penalties.
What happened
Caixabank sent commercial ads to a person who had opted out of such communications.
Who was affected
Individuals who had requested not to receive advertising from Caixabank.
What the authority found
The Spanish DPA found that Caixabank violated GDPR by not respecting the person's objection to data processing for advertising.
Why this matters
This case highlights the importance of honoring user preferences regarding data use. Businesses should ensure they have systems in place to respect opt-out requests to avoid fines.
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The Spanish DPA (AEPD) has imposed a fine of EUR 50,000 on Caixabank S.A.. A data subject had filed a complaint with the DPA because he had received commercial advertising from the controller, although he had objected to the processing of his data for advertising purposes and the controller had replied that it would comply with this request.
Violations (2)
Third-party tracking cookies or scripts are loaded without obtaining prior user consent.
Art. 13, 14 GDPR
The cookie banner uses misleading language to trick or pressure users into accepting cookies (dark patterns).
Art. 7 GDPR
Related Enforcement Actions (1)
Other enforcement actions involving Caixabank S.A. in ES
Similar Cases
Enforcement actions with similar violations
Details
Fine Date
8 July 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€50,000
About this data
Cite as: Cookie Fines. Caixabank S.A. - Spain (2021). Retrieved from cookiefines.eu
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