INSTAPACK, S.L. – €3,000 Fine (Spain, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
INSTAPACK, S.L. was fined EUR 3,000 for sending thousands of unwanted SMS messages to a customer and ignoring their request to delete personal data. This case matters because it shows the importance of respecting customer privacy and responding to data deletion requests.
What happened
INSTAPACK, S.L. sent thousands of unwanted SMS messages and ignored a customer's request to delete their data.
Who was affected
A customer who received numerous SMS messages from INSTAPACK, S.L. without consent.
What the authority found
The Spanish DPA found that INSTAPACK, S.L. violated GDPR by processing personal data without consent and failing to honor a deletion request.
Why this matters
This ruling highlights the importance of respecting customer data preferences and promptly addressing deletion requests. Companies should ensure they have systems in place to manage and respond to such requests effectively.
GDPR Articles Cited
The Spanish DPA (AEPD) has imposed a fine of EUR 3,000 on INSTAPACK, S.L.. A data subject had filed a complaint with the DPA. The reason for the complaint is that he had been receiving thousands of SMS messages on his cell phone every month informing him of the receipt of orders and deliveries and in this context asking him to rate the company. He also stated that he had sent a request for deletion of his data to the contact address indicated on the controller's website, but without having received a reply. Even after he submitted the deletion request, the sending of the messages continued.
Related Enforcement Actions (0)
No other enforcement actions found for INSTAPACK, S.L. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
27 July 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€3,000
Enforcement Tracker ID
ETid-799
About this data
Cite as: Cookie Fines. INSTAPACK, S.L. - Spain (2021). Retrieved from cookiefines.eu
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