- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, S.A.U. – €64,000 Fine (Spain, 2021)
Privacy enforcement record
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Vodafone España was fined €64,000 for processing personal data without a proper legal basis. A customer complained that phone lines were registered in their name without their consent, leading to unauthorized charges. This case highlights the need for companies to verify the legality of data processing before entering personal information into their systems.
What happened
Vodafone España processed personal data related to phone lines without confirming the legality of the contracts.
Who was affected
A customer whose personal data was used fraudulently to register phone lines without their consent.
What the authority found
The Spanish data protection authority fined Vodafone €64,000 for lacking a valid legal basis for processing the customer's personal data.
Why this matters
This case underscores the necessity for companies to verify the legitimacy of data processing activities. Businesses should implement checks to prevent unauthorized use of personal data.
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Linked-source text retrieved.
Automated check recorded — 12 March 2026.
Processing notes: national law identified.
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The Spanish DPA (AEPD) imposed a fine on Vodafone España, S.A.U. due to insufficient legal basis for data processing. The data subject had filed a complaint against the data controller. The data subject stated that telephone lines were registered in his name for which there were also outstanding payments. However, the data subject had never concluded contracts with the company for any of these lines. Rather, the contracts in question were concluded by fraudsters using the personal data of the data subject. Still, the personal data was entered into the company's information systems without any verification as to whether the contracts were lawful and actually concluded by the data subject. The original fine of EUR 80,000 was reduced to EUR 64,000 due to voluntary payment.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€64K
Details
Fine Date
26 October 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€64,000
Enforcement Tracker ID
ETid-886
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2021). Retrieved from cookiefines.eu
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