- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Sfam España General s.l. – €5,000 Fine (Spain, 2021)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
Sfam España General s.l. was fined €5,000 after a customer reported being charged for services she did not request. The company failed to address the complaint effectively. This incident highlights the need for businesses to manage customer consent and complaints properly to avoid penalties.
What happened
Sfam España General s.l. charged a customer for services she had not ordered.
Who was affected
A customer who was charged for services she did not request by Sfam España General s.l.
What the authority found
The DPA determined that the company did not adequately respond to the customer's complaint, resulting in the fine.
Why this matters
This case reminds businesses to ensure they have clear consent from customers and to address complaints promptly to prevent fines.
View original scraped data
Original imported citations before automated processing; the processing history does not establish independent verification.
Source checks
Linked-source text retrieved.
Automated check recorded — 15 March 2026.
Processing notes: national law identified.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
The Spanish DPA (AEPD) has imposed a fine of EUR 5,000 on Sfam España General s.l.. A data subject had filed a complaint with the DPA against the controller for charging her several services that she had not ordered.
Related Enforcement Actions (0)
No other enforcement actions found for Sfam España General s.l. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
22 December 2021
Authority
Agencia Española de Protección de Datos
Fine Amount
€5,000
Enforcement Tracker ID
ETid-966
About this data
Cite as: Cookie Fines. Sfam España General s.l. - Spain (2021). Retrieved from cookiefines.eu
Last updated: