- Enforcing jurisdiction
- France · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
FREE MOBILE – €300,000 Fine (France, 2021)
Privacy enforcement record
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FREE MOBILE was fined €300,000 for not responding to customer requests about their personal data. This matters because it shows that companies must respect users' rights and handle their data properly. Failing to do so can lead to significant penalties.
What happened
FREE MOBILE failed to respond to customer requests regarding their personal data in a timely manner and continued sending ads despite objections.
Who was affected
Customers who requested information about their personal data and opted out of receiving advertisements were affected.
What the authority found
The French data protection authority found that FREE MOBILE did not comply with users' rights and lacked adequate security measures for personal data.
Why this matters
This case highlights the importance of companies having strong processes to handle user requests and protect personal data. It serves as a reminder for businesses to ensure they are compliant with data protection laws.
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The French DPA (CNIL) has imposed a fine of EUR 300,000 on FREEE MOBILE. The CNIL had received numerous complaints regarding the company's failure to comply with data subjects' rights. During its investigation, the CNIL found that the company had failed to respond to data subjects' requests in a timely manner. In addition, the company failed to comply with the data subjects' right to object, as it continued to send advertisements to the data subjects despite them having exercised their right to object. In addition, the CNIL found that the company had failed to implement adequate technical and organizational measures to ensure a level of security appropriate to the risk to the data subjects. For example, it had sent users passwords by email in clear text.
Related Enforcement Actions (1)
Other enforcement actions involving FREE MOBILE in FR
Details
Fine Date
28 December 2021
Authority
Commission Nationale de l'Informatique et des Libertés
Fine Amount
€300,000
Enforcement Tracker ID
ETid-972
About this data
Cite as: Cookie Fines. FREE MOBILE - France (2021). Retrieved from cookiefines.eu
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