INCOPROSOL, S.L. – €5,000 Fine (Spain, 2022)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
INCOPROSOL, S.L. was fined EUR 5,000 by the Spanish data protection authority for recording a phone call without the customer's consent. This action violated GDPR rules about data minimization and consent. Businesses should ensure they have clear consent before recording any customer interactions.
What happened
INCOPROSOL recorded a phone conversation with a customer without obtaining consent.
Who was affected
The customer whose phone conversation was recorded without permission.
What the authority found
The Spanish DPA fined INCOPROSOL for not obtaining consent before recording a call, violating GDPR's data minimization principle.
Why this matters
This fine highlights the importance of obtaining explicit consent before recording calls, reminding businesses to review their consent procedures to comply with privacy laws.
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The Spanish DPA has fined INCOPROSOL, S.L. EUR 5,000. The controller had recorded a telephone conversation with a customer without obtaining the customer's consent.
Related Enforcement Actions (0)
No other enforcement actions found for INCOPROSOL, S.L. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
31 January 2022
Authority
Agencia Española de Protección de Datos
Fine Amount
€5,000
About this data
Cite as: Cookie Fines. INCOPROSOL, S.L. - Spain (2022). Retrieved from cookiefines.eu
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