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- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Orange Espagne S.A.U. – €700,000 Fine (Spain, 2022)
Privacy enforcement record
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Orange Espagne S.A.U. was fined EUR 700,000 for not verifying customer identities, which allowed fraudsters to impersonate them. This case is significant because it underscores the responsibility of companies to protect customer data. Businesses should enhance their verification processes to avoid similar issues.
What happened
Orange Espagne S.A.U. failed to verify the identities of customers, enabling fraudsters to obtain SIM cards.
Who was affected
Two customers of Orange Espagne S.A.U. whose identities were fraudulently used by impostors.
What the authority found
The Spanish DPA ruled that Orange Espagne S.A.U. did not adequately verify customer identities, violating GDPR's security provisions.
Why this matters
This decision emphasizes the importance of identity verification in preventing fraud. Companies must strengthen their security measures to protect customer information and comply with privacy laws.
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The Spanish DPA has fined Orange Espagne S.A.U. EUR 700,000. Two Orange Espagne customers had filed complaints with the DPA. In the course of its investigation, the DPA found that fraudsters had pretended to be the data subjects when contacting Orange Espagne and had demanded a copy of their SIM cards. As a result, they were able to conclude contracts at the expense of the data subjects and carry out various transfers. According to the DPA, Orange Espagne had not properly verified the identity of the fraudsters before issuing the SIM cards and ensured that the inquirers were really the SIM card holders.
Related Enforcement Actions (2)
Other enforcement actions involving Orange Espagne S.A.U. in ES
Fine
€700K
Details
Fine Date
1 February 2022
Authority
Agencia Española de Protección de Datos
Fine Amount
€700,000
Enforcement Tracker ID
ETid-1057
About this data
Cite as: Cookie Fines. Orange Espagne S.A.U. - Spain (2022). Retrieved from cookiefines.eu
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