Court case W252 2282050-1/12E – Court Ruling (Austria, 2024)

Court Ruling
Datenschutzbehörde25 November 2024Austria
final
ePrivacy
Court Ruling

An Austrian court ruled that a company misled users about cookie consent on its website. This ruling is important because it emphasizes the need for clear and fair consent practices.

What happened

A company unlawfully processed a user's personal data by using misleading cookie consent banners.

Who was affected

A user who tried to withdraw their cookie consent but found it difficult due to the design of the consent banner.

What the authority found

The court decided that the company violated the user's right to erase their data and ordered changes to its cookie consent banner.

Why this matters

This case sets a precedent for how companies must design their cookie consent options. Website operators should ensure that rejecting cookies is as easy as accepting them.

GDPR Articles Cited
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Art. 7(GDPR)
Art. 17(GDPR)
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Art. 7(GDPR)
Art. 17(GDPR)

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Decision AuthorityBVwG
Reviewed AuthorityDSB (Austria)

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Review needed — 14 April 2026.

Processing notes: articles corrected, national law identified, authority corrected, date discrepancy.

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Full Legal Summary
Detailed

On the 09 August 2022, a data subject, represented by noyb, filed a complaint with the Austrian DPA (Datenschutzbehörde – DSB) alleging that the controller unlawfully processed their personal data without the data subject's valid consent. The data subject alleged that, due to the use of dark patterns by the controller, the principle of transparency was violated and that the withdrawal of consent was not as easy as its issuance. Therefore, the data subject requested the erasure of their personal data. The option to reject cookies was a link, which was only identifiable as a link when hovering over it with the mouse. The accept button on the other hand was strongly highlighted by being placed in the middle of the banner and in a colour with strong contrast to the background. On the 22 September 2023, the DSB issued a decision on the following three points: Point 1: The data subject’s right to erasure had been violated under Article 17 GDPR. Point 2: The data subject’s right to privacy had not been violated under [https://www.ris.bka.gv.at/GeltendeFassung.wxe?Abfrage=Bundesnormen&Gesetzesnummer=10001597&FassungVom=04-11-2022 §1(1) of the Austrian Data Protection Act] (Datenschutzgesetz - DSG). Point 3.a: The DSB ordered the controller to alter its cookie banner to make the “reject all cookies” appear in equal format to the “accept all cookies” option. Point 3.b: The controller must implement a function, which makes the revocation of consent just as simple as its declaration. The controller appealed points 1, 3a and 3b of the decision to the Austrian Federal Administrative Court (Bundesverwaltungsgericht – BVwG). The controller posited that the GDPR does not require the “accept” and “reject” buttons to be displayed in an equal format. Further, it added that the revocation of consent was available through a footer link on the website which lead to the cookie settings. The court rejected the controller’s appeal. Point 1: The data of the data subject, at the

Outcome

Court Ruling

A ruling by a national court on a data-protection matter.

Violations (4)

Reject Harder Than Accept
critical

Refusing cookies requires more clicks or steps than accepting them, or the reject option is less visually prominent.

Art. 7 GDPR

Cookies Placed Before Consent
critical

Non-essential cookies (tracking, advertising) are placed on the user's device before obtaining valid consent.

Art. 6(1) GDPR

Misleading Banner Messaging
critical

The cookie banner uses misleading language to trick or pressure users into accepting cookies (dark patterns).

Art. 7 GDPR

Cannot Withdraw Cookie Consent
critical

No accessible mechanism exists for users to withdraw previously given cookie consent.

Art. 7(3) GDPR

Related Cases (0)

No other cases found for Court case W252 2282050-1/12E in AT

This is the only recorded case for this entity in this jurisdiction.

Details

Ruling Date

25 November 2024

Authority

Datenschutzbehörde

About this data

Data: GDPRhub (noyb.eu)
Licensed under CC BY-NC-SA 4.0
Automatically normalized and classified
Cookie relevance: 100%

Cite as: Cookie Fines. Court case W252 2282050-1/12E - Austria (2024). Retrieved from cookiefines.eu

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