- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
BASER COMERCIALIZADORA DE REFERENCIA, S.A. – €150,000 Fine (Spain, 2022)
Privacy enforcement record
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BASER COMERCIALIZADORA DE REFERENCIA, S.A. was fined for changing a customer's electricity contract without their consent. A fraudster had impersonated the customer, leading to the unauthorized change. This case shows the importance of verifying customer identities to protect personal data.
What happened
The company was fined for failing to verify the identity of a person who modified a customer's contract.
Who was affected
A customer whose electricity supply contract was altered without their consent.
What the authority found
The Spanish Data Protection Authority found that the company did not take sufficient security measures to confirm the identity of the person making the contract change.
Why this matters
This fine highlights the need for companies to implement strong identity verification processes. It serves as a warning that failing to protect customer data can lead to significant financial penalties.
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The Spanish DPA has fined BASER COMERCIALIZADORA DE REFERENCIA, S.A., EUR 150,000. A customer of the company had filed a complaint with the DPA since their electricity supply contract was modified without their consent. This resulted in an increase in the electricity supply. In the course of its investigations, the DPA found that a fraudster had pretended to be the data subject by providing the name and ID number of the data subject. In this way, they were able to modify the data subject's contract. According to the DPA, the controller had not properly verified the identity of the fraudster before modifying the contract and, due to a lack of sufficient security measures, had not made sure that the inquirer was actually the data subject.
Related Enforcement Actions (0)
No other enforcement actions found for BASER COMERCIALIZADORA DE REFERENCIA, S.A. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
11 April 2022
Authority
Agencia Española de Protección de Datos
Fine Amount
€150,000
About this data
Cite as: Cookie Fines. BASER COMERCIALIZADORA DE REFERENCIA, S.A. - Spain (2022). Retrieved from cookiefines.eu
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