Hellenic Public Power Corporation S.A. (ΔΕΗ Α.Ε.) – €5,000 Fine (Greece, 2020)

€5,000Hellenic Data Protection Authority21 February 2020Greece
final
Fine

General GDPR enforcement action

This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.

The Hellenic Public Power Corporation S.A. was fined €5,000 for not responding to a customer's request for their personal data. The company failed to inform the customer about their inability to provide the requested information within a month. This case highlights the importance of responding to data access requests promptly.

What happened

Hellenic Public Power Corporation S.A. did not respond to a customer's request for access to their personal data.

Who was affected

Customers who requested access to their personal data from Hellenic Public Power Corporation S.A.

What the authority found

The Hellenic Data Protection Authority found that the company failed to notify the customer of its inability to respond to their request in a timely manner, violating GDPR requirements.

Why this matters

This case emphasizes that companies must promptly respond to data access requests, even if they cannot fulfill them immediately. It serves as a reminder that transparency and communication are key to compliance with GDPR.

GDPR Articles Cited

Art. 12(4) GDPR
Art. 15(3) GDPR
Full Legal Summary
Detailed

The complainant exercised their right of access asking the DPO of the Hellenic Public Power Corporation SA to provide them copy of any correspondence from 2015 until the present, but they did not receive any response. The HDPA asked the company to clarify its position. The HDPA stressed that the fulfillment of the right to information and access does not require the data subject to prove any legitimate interest; this interest is inherent in the right to access, so that transparency and legitimacy of processing can be assured. Similarly, there is no requirement for the data subject to invoke any particular reasons why they want to exercise their right to access. The HDPA emphasised that, following the case law of the Greek Council of State, even in the case that the data controller does not keep any record of the data subject's personal data, it will still have the obligation to reply pursuant to Article 12(4) GDPR. The HPDA found that after one month from the receipt of the data subject's complaint, the company as data controller did not notify the data subject of its inability to promptly respond to their request. Thus, the HDPA imposed a fine of EUR 5,000.

Related Enforcement Actions (0)

No other enforcement actions found for Hellenic Public Power Corporation S.A. (ΔΕΗ Α.Ε.) in GR

This is the only recorded action for this entity in this jurisdiction.

Details

Fine Date

21 February 2020

Authority

Hellenic Data Protection Authority

Fine Amount

€5,000

GDPRhub ID

gdprhub-2193

About this data

Data: GDPRhub (noyb.eu)
Licensed under CC BY-NC-SA 4.0
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Cite as: Cookie Fines. Hellenic Public Power Corporation S.A. (ΔΕΗ Α.Ε.) - Greece (2020). Retrieved from cookiefines.eu

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