Société Wallonne des Eaux – €86,000 Fine (Belgium, 2026)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Société Wallonne des Eaux was fined €86,000 for recording customer phone calls without properly informing its employees. This is important because it emphasizes the need for transparency and proper agreements when handling personal data.
What happened
The company recorded and listened to customer phone calls without adequately informing its employees about the recordings.
Who was affected
Employees whose phone calls were recorded without their knowledge were affected.
What the authority found
The Belgian DPA determined that the company failed to provide sufficient information to its employees and lacked a proper data processing agreement, violating GDPR rules.
Why this matters
This ruling stresses the importance of transparency and communication in data handling practices. Companies should ensure that all employees are aware of data recording practices and have proper agreements in place.
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Linked-source text retrieved.
Automated check recorded — 27 May 2026.
Processing notes: articles corrected.
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Insufficient legal basis for data processing
Related Enforcement Actions (0)
No other enforcement actions found for Société Wallonne des Eaux in BE
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
12 May 2026
Authority
Autorité de Protection des Données
Fine Amount
€86,000
Enforcement Tracker ID
3173
About this data
Cite as: Cookie Fines. Société Wallonne des Eaux - Belgium (2026). Retrieved from cookiefines.eu
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