Telemarketing company – €8,300 Fine (Finland, 2022)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
A Finnish telemarketing company was fined for not giving a customer access to a sales call recording, even after being ordered to do so by the data protection authority. This case highlights the importance of complying with data access requests from customers.
What happened
A telemarketing company failed to provide a customer with access to a sales call recording, despite a DPA order.
Who was affected
The customer who requested access to the recording of their sales call with the telemarketing company.
What the authority found
The Finnish DPA fined the company for not complying with an order to provide access to the requested recording.
Why this matters
This case emphasizes the obligation of companies to comply with customer data access requests. Ignoring such requests can lead to regulatory fines and loss of customer trust.
GDPR Articles Cited
The Finnish DPA has imposed a fine of EUR 8,300 on a telemarketing company for non-compliance with a DPA order. A customer of the company had requested access to the recording of a sales call. However, the company did not comply with the request and therefore the DPA ordered the company to grant the customer access to the recordings. Later, the customer reported that despite the DPA's order, they still had not received the recording of the call.
Related Enforcement Actions (0)
No other enforcement actions found for Telemarketing company in FI
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
29 April 2022
Authority
Tietosuojavaltuutetun toimisto
Fine Amount
€8,300
Enforcement Tracker ID
ETid-1189
About this data
Cite as: Cookie Fines. Telemarketing company - Finland (2022). Retrieved from cookiefines.eu
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