- Enforcing jurisdiction
- United Kingdom · Geography does not establish applicable law.
- Confirmed applicable legislation
- No confirmed legal basis recorded.
- Privacy topics
Clyde Valley Housing Association – Reprimand (United Kingdom, 2024)
Privacy enforcement record
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Clyde Valley Housing Association was reprimanded after a new customer portal accidentally exposed personal information of residents. This incident is significant because it shows how important it is for companies to protect user data, especially when launching new services. The association's failure to address the issue quickly put residents' privacy at risk.
What happened
Clyde Valley Housing Association allowed residents to see personal information, such as names and addresses, of other residents through a new customer portal.
Who was affected
Residents of Clyde Valley Housing Association who used the customer portal were affected by the data exposure.
What the authority found
The Information Commissioner's Office reprimanded the association for not properly handling a report about the data exposure and for not securing the portal in a timely manner.
Why this matters
This case highlights the need for organizations to ensure strong data protection measures when launching new services. It underscores the importance of promptly addressing privacy concerns raised by users.
Source checks
Linked-source text retrieved.
Automated check recorded — 16 October 2026.
Processing notes: articles corrected, national law identified.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
Clyde Valley Housing Association have received the following reprimand because of an infringement that occurred in July 2022 when they released a new customer portal. This portal included personal data of data subjects and residents found they were able to view personal information such as names and addresses about other residents. A resident reported this to Clyde Valley Housing Association, however this concern was not escalated appropriately which led to data remaining viewable on the portal for a further 5 days until further residents reported the issue and Clyde Valley Housing Association suspended the portal.
Outcome
Reprimand
A formal reprimand: the DPA found a violation and issued a formal censure.
Related Enforcement Actions (0)
No other enforcement actions found for Clyde Valley Housing Association in UK
This is the only recorded action for this entity in this jurisdiction.
Details
Decision Date
9 April 2024
Authority
Information Commissioner's Office
About this data
Cite as: Cookie Fines. Clyde Valley Housing Association - United Kingdom (2024). Retrieved from cookiefines.eu
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