DPA case 80/2021 – Complaint Upheld (Belgium, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Belgium's data protection authority ordered a company to stop sending marketing emails after a user complained multiple times. This is important because it reinforces the right of users to control their personal data and stop unwanted communications.
What happened
A company was ordered to cease processing personal data for direct marketing after a user objected.
Who was affected
The user who complained about receiving unwanted marketing emails.
What the authority found
The Belgian authority reprimanded the company for not complying with the user's request to stop processing their data.
Why this matters
This case underscores the importance of respecting users' rights to opt-out of marketing communications. Companies should ensure they have effective mechanisms to honor such requests.
View original scraped data
Original imported citations before automated processing; the processing history does not establish independent verification.
Source checks
Linked-source text retrieved.
Automated check recorded — 18 October 2026.
Processing notes: articles corrected.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
In a former decision adopted within the so-called 'light procedure', the Belgian DPA ordered a company to stop the processing of the personal data of a complainant who had objected to the sending of direct marketing emails several times. The provider did not comply with the order and the litigation chamber decided to open the case to adopt a decision on the merits ("décision au fond"). None of the parties sent their submissions, despite the fact that they were invited to do so. The DPA issued a reprimand against the company and ordered it to: * comply with the right to object within a month after the notification of the decision; * stop the processing of personal data for direct marketing purposes; * erase all the data of the complainant (except if another legal basis could justify the processing for another purpose) * notify all the recipients in accordance with Article 19 GDPR.
Outcome
Complaint Upheld
A data subject complaint that was upheld by the DPA.
Related Enforcement Actions (0)
No other enforcement actions found for DPA case 80/2021 in BE
This is the only recorded action for this entity in this jurisdiction.
Details
About this data
Cite as: Cookie Fines. DPA case 80/2021 - Belgium (2021). Retrieved from cookiefines.eu
Last updated: