Energy supplier – €12,500 Fine (Germany, 2021)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
An energy supplier in Hamburg was fined EUR 12,500 for transferring customer data to a new company despite objections. Customers were informed about the transfer and given the option to object, but their data was still shared. This case underscores the need for companies to respect customer choices regarding data sharing.
What happened
An energy supplier transferred customer data to a new company despite customers objecting to the transfer.
Who was affected
Customers of the energy supplier who objected to their data being transferred to a new company.
What the authority found
The Hamburg data protection authority fined the energy supplier for transferring personal data against customer objections.
Why this matters
This case highlights the necessity for companies to honor customer objections to data transfers. Businesses should ensure robust systems are in place to respect customer preferences and comply with data protection laws.
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The DPA of Hamburg has imposed a fine of EUR 12,5000 on an energy supplier. The company had outsourced and sold its heating energy division. Customers affected by the transfer were informed about the transfer of their electricity supply contracts and given the right to object. In the event of a declared objection, no personal data of the customers should be transferred to the new company. However, despite customers having duly declared their objection, their data was transferred to the new company.
Related Enforcement Actions (1)
Other enforcement actions involving Energy supplier in DE
Fine
€13K
Details
Fine Date
1 January 2021
Authority
Bundesbeauftragter für den Datenschutz
Fine Amount
€12,500
Enforcement Tracker ID
ETid-1302
About this data
Cite as: Cookie Fines. Energy supplier - Germany (2021). Retrieved from cookiefines.eu
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