DPA case TSV/4630/2023 – Dismissed (Finland, 2026)

A company that provides comparison services for loans and financial products (the controller) received a loan application submitted on the data subject’s behalf in October 2022. The data subject made an access request in November 2022 – they suspected the misuse of their personal data as they had not submitted the loan application themselves. The data subject provided their name, phone number, and email address as identifying information in connection with the access request. The controller did not provide the requested information; instead, it asked the data subject to disclose their residential address and personal identification number as well as to sign the access request electronically using strong authentication in order to verify their identity. The data subject refused to comply with this request and filed a complaint with the DPA, stating that the controller’s procedure for verifying the identity of the data subject in connection with an access request violated Articles 5(1)(c), 12(2) and (6), and 25(2) GDPR. The controller considered the additional information necessary to identify the correct individual and avoid providing the data subject’s information to an unauthorised third party. The DPA found no GDPR violation and held that the controller was entitled to request the data subject to provide additional information necessary to verify their identity pursuant to Article 12(6) GDPR. The controller’s procedure was also in line with the principle of data minimisation laid down in Article 5(1)(c) GDPR. According to the DPA, the personal data originally provided by the data subject when making the access request could not be considered sufficient identifying information since several people might have the same name and the email address and the phone number of the data subject could also be known to third parties. The DPA considered that the controller had a legitimate reason to request that the data subject provide additional information to verify their