DPA case AZOP 8 April 2020 (telephone survey) – Order (Croatia, 2020)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
A Croatian company called a person for a survey even though their number was on the Do Not Call list. This violated data protection rules that protect people's privacy. The company was ordered to delete the phone number, emphasizing the need to respect people's choices about being contacted.
What happened
The company called a person for a survey despite their number appearing in the Do Not Call register.
Who was affected
The individual whose phone number was called for the survey without consent.
What the authority found
The authority found that the company had no lawful basis for processing the individual's phone number and ordered its deletion.
Why this matters
This ruling reinforces that companies must respect privacy preferences and comply with data protection laws. Businesses should ensure they check Do Not Call lists before contacting individuals.
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On 8 April 2020 the Croatian AZOP upheld a complaint against an anonymised company that called a person for a survey despite their number appearing in the Do Not Call register. It found infringements of GDPR Articles 5(1)(a), 5(1)(f), 6, 14 and 17, prohibited further processing without a lawful basis and ordered deletion of the telephone number within 15 days. No monetary fine was imposed.
Outcome
Order
A binding order requiring the controller to take specific action.
Related Enforcement Actions (0)
No other enforcement actions found for DPA case AZOP 8 April 2020 (telephone survey) in HR
This is the only recorded action for this entity in this jurisdiction.
Details
About this data
Cite as: Cookie Fines. DPA case AZOP 8 April 2020 (telephone survey) - Croatia (2020). Retrieved from cookiefines.eu
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