CAIXABANK S.A. – €25,000 Fine (Spain, 2022)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
CAIXABANK S.A. was fined EUR 25,000 for not updating a customer's address despite repeated requests. This violation of GDPR shows that companies must respect customers' rights to correct their personal data. Businesses should ensure they have processes in place to promptly update customer information.
What happened
CAIXABANK S.A. failed to update a customer's address despite multiple requests.
Who was affected
A customer of CAIXABANK S.A. who repeatedly asked for their address to be updated.
What the authority found
The Spanish DPA found that CAIXABANK violated GDPR by not allowing the customer to correct their personal data.
Why this matters
This case emphasizes the necessity for businesses to have efficient processes for updating customer data, ensuring compliance with GDPR and maintaining customer trust.
GDPR Articles Cited
The Spanish DPA has imposed a fine of EUR 25,000 on CAIXABANK S.A.. The data subject had repeatedly and unsuccessfully requested that their address on file with the bank be updated. The DPA considered this to be a violation of Art. 16 GDPR.
Related Enforcement Actions (2)
Other enforcement actions involving CAIXABANK S.A. in ES
Fine
€25K
Details
Fine Date
2 November 2022
Authority
Agencia Española de Protección de Datos
Fine Amount
€25,000
Enforcement Tracker ID
ETid-1478
About this data
Cite as: Cookie Fines. CAIXABANK S.A. - Spain (2022). Retrieved from cookiefines.eu
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