- Enforcing jurisdiction
- Hungary · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Company – €13,300 Fine (Hungary, 2023)
Privacy enforcement record
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A company in Hungary was fined for recording a customer's conversation without informing them. The Hungarian data protection authority found this practice violated the customer's right to be informed. This case highlights the importance of transparency in customer interactions.
What happened
A company recorded a conversation with a customer without providing prior notice.
Who was affected
The customer whose conversation was recorded without their knowledge was affected.
What the authority found
The authority ruled that the company breached its obligation to inform the customer about the recording.
Why this matters
This case underscores the necessity for businesses to be transparent with customers about data collection practices. It serves as a reminder to ensure compliance with data protection laws.
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Review needed — 13 March 2026.
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The Hungarian DPA has imposed a fine of EUR 13,300 on a company. A customer had filed a complaint with the DPA because a conversation, which they had with a sales representative of the controller, had been recorded without them being informed about this. The DPA considered this to be a breach of the controller's information obligations under the GDPR.
Related Enforcement Actions (0)
No other enforcement actions found for Company in HU
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
4 April 2023
Authority
Nemzeti Adatvédelmi és Információszabadság Hatóság
Fine Amount
€13,300
About this data
Cite as: Cookie Fines. Company - Hungary (2023). Retrieved from cookiefines.eu
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