CHATWITH.IO WORLDWIDE, S.L. – €12,000 Fine (Spain, 2023)
CHATWITH.IO WORLDWIDE, S.L. was fined for using a cookie banner that made it hard for users to reject cookies. The company used dark patterns that misled visitors into accepting cookies more easily than rejecting them. This ruling highlights the importance of clear consent mechanisms for website operators.
What happened
CHATWITH.IO WORLDWIDE, S.L. used a misleading cookie banner that made rejecting cookies difficult.
Who was affected
Website visitors who encountered the cookie banner on CHATWITH.IO's site.
What the authority found
The Spanish data protection authority found that the company violated GDPR rules by using dark patterns in its cookie consent banner.
Why this matters
This case shows that companies must ensure their cookie consent mechanisms are clear and fair. Website operators should avoid using misleading designs that pressure users into accepting cookies.
GDPR Articles Cited
National Law Articles
The cookie banner used dark patterns, making it difficult to reject cookies compared to accepting them.
Violations (3)
Cookie banner does not provide a clear reject/refuse all button at the same level as the accept button.
Art. 7 GDPR
Refusing cookies requires more clicks or steps than accepting them, or the reject option is less visually prominent.
Art. 7 GDPR
The cookie banner uses misleading language to trick or pressure users into accepting cookies (dark patterns).
Art. 7 GDPR
Related Enforcement Actions (0)
No other enforcement actions found for CHATWITH.IO WORLDWIDE, S.L. in ES
This is the only recorded action for this entity in this jurisdiction.
Similar Cases
Enforcement actions with similar violations
IBERIA LÍNEAS AÉREAS DE ESPAÑA, S.A. OPERADORA UNIPERSONAL
2020 · Agencia Española de Protección de Datos
Radio Popular S.A.
2021 · Agencia Española de Protección de Datos
D.A.A.A
2019 · Agencia Española de Protección de Datos
CNIL
2019 · Court of Justice of the European Union
ANSPDCP
2025 · Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal
Details
Fine Date
23 September 2023
Authority
Agencia Española de Protección de Datos
Fine Amount
€12,000
Enforcement Tracker ID
ETid-2104
About this data
Cite as: Cookie Fines. CHATWITH.IO WORLDWIDE, S.L. - Spain (2023). Retrieved from cookiefines.eu
Last updated: