- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Open Bank, S.A. – €2,500,000 Fine (Spain, 2023)
Privacy enforcement record
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Open Bank, S.A. was fined €2.5 million for not providing a secure way for customers to submit sensitive documents. The bank asked customers to send important information via email, which is not safe. This case shows how crucial it is for banks to protect personal data properly.
What happened
Open Bank, S.A. failed to provide a secure mechanism for customers to submit sensitive documents.
Who was affected
Customers who were asked to provide proof of origin for payments on their accounts.
What the authority found
The Spanish DPA found that Open Bank, S.A. did not take appropriate measures to protect personal data, violating GDPR requirements.
Why this matters
This ruling emphasizes the need for financial institutions to implement strong data protection measures. Companies must ensure secure methods for handling sensitive customer information to avoid severe penalties.
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The Spanish DPA has fined Open Bank, S.A. EUR 2,5 million. A data subject had filed a complaint with the DPA after being asked to provide proof of origin for payments on their account to ensure compliance with anti-money laundering regulations. However, the controller did not provide a secure mechanism for submitting this information, but requested the data subject to submit the documents by email. The DPA therefore found that the controller had failed to take appropriate technical and organizational measures to protect personal data, which would have been necessary given the sensitivity of the data concerned.
Related Enforcement Actions (0)
No other enforcement actions found for Open Bank, S.A. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
28 July 2023
Authority
Agencia Española de Protección de Datos
Fine Amount
€2,500,000
Enforcement Tracker ID
ETid-2201
About this data
Cite as: Cookie Fines. Open Bank, S.A. - Spain (2023). Retrieved from cookiefines.eu
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