- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
PILLOW HOTELS, S.L. – €4,200 Fine (Spain, 2024)
Privacy enforcement record
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PILLOW HOTELS, S.L. was fined for failing to protect customer data after a guest received a fraudulent message about their booking. This incident shows that hotels must take strong security measures to protect their guests' information. Companies should be proactive in preventing fraud and reporting breaches.
What happened
PILLOW HOTELS, S.L. failed to prevent a fraud incident involving a guest's booking confirmation.
Who was affected
The guest who received a fraudulent WhatsApp message about their hotel booking.
What the authority found
The Spanish DPA found that PILLOW HOTELS, S.L. did not implement adequate security measures to protect customer data.
Why this matters
This case highlights the importance of cybersecurity for businesses in the hospitality industry. Companies must invest in proper security protocols to safeguard customer information.
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The Spanish DPA has imposed a fine on PILLOW HOTELS, S.L.. A person had filed a complaint with the DPA. The individual had made a booking for an overnight stay with the controller via booking.com. A few days before the trip, they received a WhatsApp message from a person claiming to be the director of the hotel, addressing them by name and asking them to confirm the booking by referring to a fraudulent link to enter their credit card details. The data subject contacted the hotel to confirm the fraud and learned that similar cases were already known. During its investigation, the DPA found that the controller had failed to implement appropriate technical and organizational measures to prevent such fraud incidents. The DPA also found that the controller had failed to report these data breaches. The original fine of EUR 7,000 was reduced to EUR 4,200 upon admission of responsibility and voluntary payment.
Related Enforcement Actions (0)
No other enforcement actions found for PILLOW HOTELS, S.L. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
30 May 2024
Authority
Agencia Española de Protección de Datos
Fine Amount
€4,200
About this data
Cite as: Cookie Fines. PILLOW HOTELS, S.L. - Spain (2024). Retrieved from cookiefines.eu
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