CAIXABANK, S.A. – €3,500,000 Fine (Spain, 2024)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
CAIXABANK was fined for allowing unauthorized access to a joint account by a person's mother. This case matters because it shows that banks must protect customer data properly. Companies need to implement strong security measures to prevent unauthorized access.
What happened
CAIXABANK allowed a mother to access a joint account without being an authorized user.
Who was affected
Customers of CAIXABANK whose data was not adequately protected were affected.
What the authority found
The Spanish DPA found that CAIXABANK failed to take proper measures to protect personal data.
Why this matters
This fine highlights the need for businesses to have robust security practices in place. It serves as a warning that insufficient data protection can lead to hefty fines and loss of customer trust.
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The Spanish DPA has imposed a fine of EUR 3.5 million on CAIXABANK, S.A. Following a complaint from customers, it was found that the mother of an account holder had access to a joint account via the bank's online platform, even though she was neither the account holder nor an authorized user. The DPA found that CaixaBank had not taken adequate technical and organizational measures to protect personal data. In addition, the principle of data protection by design and by default had been violated.
Related Enforcement Actions (2)
Other enforcement actions involving CAIXABANK, S.A. in ES
Fine
€3.5M
Details
Fine Date
12 December 2024
Authority
Agencia Española de Protección de Datos
Fine Amount
€3,500,000
Enforcement Tracker ID
ETid-2562
About this data
Cite as: Cookie Fines. CAIXABANK, S.A. - Spain (2024). Retrieved from cookiefines.eu
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