CREMA GAMES, S.L. – €4,000 Fine (Spain, 2025)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
CREMA GAMES, S.L. was fined by the Spanish data protection authority for not responding to a customer's request for information about their personal data. The company asked the customer for an ID but didn't provide an alternative way to verify their identity. This case highlights the need for companies to have flexible methods for handling data requests.
What happened
The Spanish DPA fined CREMA GAMES, S.L. for failing to fulfill a customer's information request regarding their personal data.
Who was affected
An online customer who requested information about their personal data but was not able to verify their identity as required by the company.
What the authority found
The authority determined that the company should have used a digital authentication method instead of solely relying on an identity document.
Why this matters
This ruling underscores the importance of having accessible and user-friendly methods for individuals to request their data. Businesses should consider implementing various verification methods to comply with data access requests.
View original scraped data
Original imported citations before automated processing; the processing history does not establish independent verification.
Source checks
Linked-source text retrieved.
Review needed — 15 March 2026.
Processing notes: date discrepancy.
Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources
The Spanish DPA imposed a fine on CREMA GAMES, S.L. The controller failed to fulfill an information request from an online customer. The controller asked the data subject for an identity document, but the data subject did not provide one. As a result, the controller refused to fulfill the information request. According to the DPA, the controller should have used a digital authentication method. The original fine of EUR 5,000 was reduced to EUR 4,000 due to immediate payment without admission of responsibility by the controller.
Related Enforcement Actions (0)
No other enforcement actions found for CREMA GAMES, S.L. in ES
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
28 March 2025
Authority
Agencia Española de Protección de Datos
Fine Amount
€4,000
Enforcement Tracker ID
ETid-2653
About this data
Cite as: Cookie Fines. CREMA GAMES, S.L. - Spain (2025). Retrieved from cookiefines.eu
Last updated: