IKEA – €1,500,000 Fine (Austria, 2024)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
IKEA was fined EUR 1,500,000 for using too much video surveillance, including capturing customers' credit card PINs. This is important because it shows that even big companies must protect customer privacy.
What happened
The Austrian DPA fined IKEA for excessive video surveillance in public areas and at checkout.
Who was affected
Customers who shopped at IKEA and had their activities recorded by the surveillance cameras.
What the authority found
The DPA ruled that IKEA violated GDPR by using excessive surveillance that compromised customer privacy.
Why this matters
This ruling serves as a warning to retailers about the limits of surveillance. Companies should review their surveillance practices to ensure they respect customer privacy.
GDPR Articles Cited
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The Austrian DPA has imposed a fine of EUR 1,500,000 on IKEA. The controller used excessive video surveillance, including in public spaces and the checkout area. Additionally, the video surveillance captured customers entering their credit card PINs when making payments. The controller appealed against the decision to the Austrian Federal Administrative Court, which upheld the DPA's decision in its ruling on 25 June 2025. June 2025.
Related Enforcement Actions (0)
No other enforcement actions found for IKEA in AT
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
16 August 2024
Authority
Datenschutzbehörde
Fine Amount
€1,500,000
Enforcement Tracker ID
ETid-2909
About this data
Cite as: Cookie Fines. IKEA - Austria (2024). Retrieved from cookiefines.eu
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