- Enforcing jurisdiction
- Greece · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Thessaloniki–Thessaly Gas Supply Company S.A. – €10,000 Fine (Greece, 2025)
Privacy enforcement record
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The Hellenic Data Protection Authority fined Thessaloniki–Thessaly Gas Supply Company €10,000 for not properly managing complaints about their marketing practices. They failed to ensure their external processors responded adequately to user complaints. This case highlights the importance of oversight in data processing activities.
What happened
The Hellenic Data Protection Authority fined Thessaloniki–Thessaly Gas Supply Company for inadequate control over external processors handling user complaints.
Who was affected
Consumers who complained about direct marketing calls from the company were affected by the lack of proper complaint management.
What the authority found
The authority found that the company did not adequately control its external processors, leading to insufficient responses to user complaints.
Why this matters
This case serves as a reminder for companies to maintain strict oversight of their external partners to ensure compliance with data protection laws and protect consumer rights.
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The Greek DPA has imposed a fine of EUR 10,000 on Thessaloniki–Thessaly Gas Supply Company S.A. The controller, an energy provider, used external processors for direct marketing via telephone. The controller forwarded complaints by data subjects to the external processors, but failed to ensure, that the processors response was adequate, gernerally failing to adequatly controll processors.
Related Enforcement Actions (0)
No other enforcement actions found for Thessaloniki–Thessaly Gas Supply Company S.A. in GR
This is the only recorded action for this entity in this jurisdiction.
Details
Fine Date
31 December 2025
Authority
Hellenic Data Protection Authority
Fine Amount
€10,000
About this data
Cite as: Cookie Fines. Thessaloniki–Thessaly Gas Supply Company S.A. - Greece (2025). Retrieved from cookiefines.eu
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