Telefónica – €30,000 Fine (Spain, 2020)
General GDPR enforcement action
This case relates to broader data protection obligations, not specifically to cookie or consent banner compliance. It is not included in cookie statistics or the Risk Calculator.
Telefónica was fined €30,000 for not responding to customer requests to access or delete their personal data. This case is important because it shows companies must respect people's rights to control their own information. The decision reinforces the need for businesses to have clear processes for handling data access and deletion requests.
What happened
Telefónica failed to comply with a directive to respond to customers' requests to access and erase their personal data.
Who was affected
Customers who requested access to or deletion of their personal data from Telefónica but did not receive a response.
What the authority found
The Spanish data protection authority fined Telefónica for not fulfilling its obligation to respond to data access and erasure requests under GDPR.
Why this matters
This ruling highlights the importance of respecting individuals' rights to access and delete their data. Businesses should ensure they have efficient systems in place to handle such requests promptly to avoid penalties.
GDPR Articles Cited
Telefonica had failed to comply with decision TD / 00127/2019 of the Director of the AEPD, which states that it had to reply to data subjects' request for right of access and erasure of data.
Related Enforcement Actions (1)
Other enforcement actions involving Telefónica in ES
Details
Fine Date
18 March 2020
Authority
Agencia Española de Protección de Datos
Fine Amount
€30,000
Enforcement Tracker ID
ETid-240
About this data
Cite as: Cookie Fines. Telefónica - Spain (2020). Retrieved from cookiefines.eu
Last updated: