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Barclays Bank Plc – Complaint Upheld (Italy, 2021)

Complaint Upheld
Garante per la protezione dei dati personali27 January 2021Italy
final
ePrivacy
Complaint Upheld

Barclays Bank faced a complaint regarding how it handled data retention and deletion for a mortgage loan. The Italian data protection authority upheld the complaint, but no fines were imposed. This case serves as a reminder for banks and financial institutions to manage customer data responsibly.

What happened

A complaint about data retention and deletion practices related to a mortgage loan was upheld against Barclays Bank.

Who was affected

Customers of Barclays Bank who were affected by the bank's data retention and deletion practices.

What the authority found

The authority upheld the complaint regarding Barclays Bank's handling of data retention and deletion but did not impose any fines.

Why this matters

This case highlights the need for financial institutions to be vigilant in their data management practices. Companies should ensure they have proper procedures for retaining and deleting customer data.

Recorded legal citations
Automatically processed
Art. 77 GDPR
Art. 78 GDPR
Art. 17(1)(a) GDPR
Art. 57(1)(u) GDPR
Art. 58(2) GDPR
Art. 58(2)(b) GDPR
View original scraped data
Art. 17(1)(a) GDPR
Art. 57(1)(u) GDPR
Art. 58(2) GDPR
Art. 58(2)(b) GDPR
Art. 77(GDPR)
Art. 78(GDPR)

Original imported citations before automated processing; the processing history does not establish independent verification.

National Law Articles
AI-identified
Allegato A.5. Codice di deontologia e di buona condotta per i sistemi informativi gestiti da soggetti privati in tema di crediti al consumo, affidabilità e puntualità nei pagamenti
Codice in materia di protezione dei dati personali (Testo coordinato)
Regolamento n. 1/2019. Procedure interne aventi rilevanza esterna, finalizzate allo svolgimento dei compiti e all'esercizio dei poteri demandati al Garante per la protezione dei dati personali, nonche' all'adozione dei provvedimenti correttivi e sanzionatori.

Source checks

Linked-source text retrieved.

Automated check recorded — 22 March 2026.

Processing notes: articles corrected, national law identified, scope corrected.

Retrieved text may be a secondary summary or an announcement. These automated statuses do not establish that the original decision was read or that the record received an independent legal review. How we check sources

Italy enforcementGarante per la protezione dei dati personali actionsAll Barclays Bank Plc actions
Full Legal Summary
Detailed

The case dealt with data retention and deletion issues related to a mortgage loan, not cookies or consent mechanisms.

Outcome

Complaint Upheld

A data subject complaint that was upheld by the DPA.

Related Enforcement Actions (0)

No other enforcement actions found for Barclays Bank Plc in IT

This is the only recorded action for this entity in this jurisdiction.

Details

Decision Date

27 January 2021

Authority

Garante per la protezione dei dati personali

Sources

About this data

Data: GDPRhub (noyb.eu)
Licensed under CC BY-NC-SA 4.0
Automatically normalized and classified

Cite as: Cookie Fines. Barclays Bank Plc - Italy (2021). Retrieved from cookiefines.eu

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