- Enforcing jurisdiction
- Spain · Geography does not establish applicable law.
- Confirmed applicable legislation
- Privacy topics
Vodafone España, S.A.U. – €36,000 Fine (Spain, 2019)
Privacy enforcement record
This record is classified outside cookie consent. Subject classification does not confirm an applicable law. It is not included in cookie statistics or the Risk Calculator.
Vodafone España was fined for using a customer's personal data without their consent. The company contacted a person to offer services even after he refused. This case serves as a reminder for businesses to obtain clear consent before using personal information.
What happened
Vodafone España processed a customer's personal data without his consent after he declined their services.
Who was affected
A customer whose data was provided to Vodafone by his daughter was affected.
What the authority found
The authority found that Vodafone had no legal basis to process the customer's data, violating GDPR requirements.
Why this matters
This ruling highlights the necessity for companies to get explicit consent before using personal data, especially when it comes from third parties.
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The claimant, whose data had been provided to the company by his daughter, as authorised by him, received a call from the company offering its services, which he refused. However, Vodafone España proceeded to providing him services and seeking payment from him, so Vodafone España had processed the claimant's personal data without his consent.
Related Enforcement Actions (20)
Other enforcement actions involving Vodafone España, S.A.U. in ES
Fine
€36K
Details
Fine Date
25 October 2019
Authority
Agencia Española de Protección de Datos
Fine Amount
€36,000
About this data
Cite as: Cookie Fines. Vodafone España, S.A.U. - Spain (2019). Retrieved from cookiefines.eu
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